Terms & Conditions

Dear Customer,

 

Please read these terms prior to buying on Valeria's Secret website as they contain important information.

 

Delivery

I offer worldwide shipping on all orders. All purchases will be shipped within 2-3 business days and you will receive an email with the tracking number. All items are fully insured and sent at the risk of Valeria's Secret. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. We are not responsible for delays due to customs or postal services disruptions but we will do whatever we can to guarantee reasonable delivery time.

 

Returns

I will gladly accept returns and refund your money (except shipping costs) if you:

  • Contact me within 7 days to let me know of your intention to return the item.

  • Return the item to me in the original packaging within 14 days. You are responsible for the shipping cost.

  • I recommend that you ship with UPS Insured courier service, as I am are not responsible for the package when you send it back.

  • The returned package should be labeled as “returned goods” to avoid any customs when returning. If there are any charges incurred for returned items, I will deduct these from the refund amount.

 

The following items can't be returned or exchanged:

  • Custom or personalized orders

  • Earrings (for health/hygiene reasons)

  • Items on sale

 

Privacy Policy

At Valeria's Secret, I am committed to protecting and respecting your privacy. This notice describes what personal data I collect and how I will use that data.

I collect and process only the data that is required to allow me to provide our services to you. We collect the following data when you browse or shop at valeriassecret.com:

  • I process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number, and email.

 

Thank you for your time. I hope you have a fantastic shopping experience with me!

Yours sincerely,

Valeria